Online and offline cross store returns and exchanges
Display products purchased on the official website can be directly sold and returned at any self operated offline experience store. Products purchased at self operated offline experience stores can also be returned at the official website or another self operated offline experience store.
If you have any questions, please call the 400-1541-734 customer service hotline or consult through the official website's online customer service.
Root Warranty
All display products sold through online and offline sales channels can enjoy normal return, exchange, and warranty services. If you have any questions, please call the 400-1541-734 customer service hotline or consult through the official website's online customer service.
Unexpected treasure, protect against accidents
During normal use, if a monitor product accidentally falls, squeezes, collides, or enters liquid, resulting in basic functional impairment of the phone, it can enjoy free repair or replacement services& ldquo; Unexpected Treasure” It needs to be purchased together with the monitor product on the official website and offline experience stores, and cannot be purchased separately. The usage period is one year from the date of purchase.
If you have any questions, please call the 400-1541-734 customer service hotline or consult through the official website's online customer service.
Non insurance cannot be released
1. After the monitor product is repaired outside the warranty, a 90 day (inclusive) warranty is provided for the replacement parts, and the warranty period is calculated from the date of repair;
2. For display products that are not liquid filled or privately disassembled or repaired during the warranty period, the host can inherit the original warranty period after non warranty paid repairs.
If you have any questions, please call the 400-1541-734customer service hotline or consult through the official website's online customer service.